Refund policy

Returns & Refunds

We want you to love your HoodCandy piece. If something isn't right, here's how we handle it:

Change of mind returns We do not accept change of mind returns.

Faulty or incorrect items If your order arrives damaged, faulty, or incorrect, contact us within 14 days of delivery at hoodcandy.customerservice@outlook.com with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.

How to request a return email hoodcandy.customerservice@outlook.com with your order number and reason for return. We'll respond within 2 business days.

Refunds Approved refunds are processed to your original payment method within 5–10 business days.

Sale items Sale items are final sale and not eligible for return unless faulty.